Return and Refund Policy

Terms and Conditions of Sale

Liabilities

Bestsaunausa.com shall not be held responsible for any misuse of its products by the customer and shall not be held liable for any damage and/or injury caused by customer misuse of product.

Bestsaunausa.com does not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

Cancellations and Return Policy

Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return, as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller (a) is in receipt of the returned goods and (b) has inspected the goods and (c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 10 business days once the product has been returned to the warehouse and inspected for damage.

All returned goods must be pre-approved by Seller with a return merchandise authorization (RMA) number. All returned goods must be in new and unused condition, and in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with, or violates the terms and conditions of this policy.

Shipping, Handling and Restocking Fees

All cancelled orders and/or returned goods shall be subject to the following: (a) storage fees and costs associated with routing the goods, (b) handling and restocking fee of 25% of the total purchase price for each sauna, (c) all shipping costs to and from the Seller and (d) a return merchandise authorization (RMA) number provided by Seller. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and feed as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

If you have questions, please send an email to bestsauanusa@gmail.com.

 Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

 Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact bestsaunausa@gmail.com with any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.